Warranty
Padraig Cottage warrants all products sold by Padraig Cottage to be free of defects in material or workmanship for a period of one (1) year from the date of purchase unless otherwise specified on the product. If a product is found to be defective by Padraig Cottage, in its sole discretion, Padraig Cottage will repair, replace or refund the defective product.
This warranty is subject to the following limitations:
- The warranty applies only to Padraig Cottage products purchased from Authorized Padraig Cottage Dealers and is valid for the original purchaser only.
- All warranty claims must be accompanied by the original purchase receipt from an Authorized Padraig Cottage Dealer. Invoice or charge receipt must clearly identify the dealer and purchase date.
- All products returned to Padraig Cottage for warranty inspection must receive prior return authorization. Ship products freight prepaid. Padraig Cottage assumes no responsibility for products during shipment from the customer to our Warranty Department. Shipping charges are not refundable.
- Excluded from coverage under this warranty are the following:
- Damage caused by misuse, abuse or neglect.
- Normal wear and tear.
- Damage caused by improper washing or cleaning.
- Damage caused by anything other than defects in material or workmanship.
- All coverage under this warranty is void if any modification, change or alteration has been made to the product.
- Repaired or replaced products are covered for the remainder of the original warranty only.
- We will do our best to match colours and styles but we cannot guarantee that you will receive exactly the same product back.
- Padraig Cottage products are not covered by any verbal warranties.
Shipping & Delivery FAQ
The shipping address cannot be changed after the order has been placed. If you would like to return your order, please visit our Returns and Refunds page.
We work hard to get all orders processed as quickly as possible, once an order has been fulfilled and payment has been processed, you cannot cancel your order. If you need to return any items please wait until you receive the shipment and then visit our Returns and Refunds page.
Items cannot be added to an existing order that has been confirmed. Your order is confirmed once you have completed the checkout stage and sent a confirmation number. If you would like to order additional items, you are welcome to place a new order online.
Padraig online purchases can be shipped to destinations within Canada and the United States.
**** For all other international destinations please contact us directly.
Yes. We ship to post office boxes.
Yes. Select local pickup at checkout and you can collect your order between 9am-4pm Monday through Friday free of charge.
We can ship your order to a military base address but we may have to use a different carrier which can increase the delivery time of your order beyond our standard shipping timeline. Additionally, shipping to a military address may reduce visibility when tracking your package.
All applicable taxes will be applied based on the country or region that your order is being shipped to.
We do not ship to multiple addresses. Each individual order can only ship to a single address.
If you wish to send several items to different addresses, then a new order must be completed for each individual destination.
You are able to enter a different shipping and billing address, however, for credit card verification purposes your billing address must be entered exactly as it appears on your statement.
The packaging method will be determined by the product and number of products on your order. We take great care when packaging our products to ensure that all items arrive undamaged to their shipping destinations.
All packages are insured up to $100 through the shipping company used.
Yes. We will ship to freight forwarding companies.
Sometimes, the fastest way to get your order to you is to ship some items separately. We try to minimize this whenever possible, but if we do need to split your order, you will never have to pay for additional shipping. We will also provide multiple tracking numbers so you can see the shipments on their way to you.